Return & Refund Policy

Effective date: August 3, 2026

30-Day Return Window

Eligible products that were picked up from one of our stocking locations or delivered to the customer may be returned within 30 calendar days of the original pickup or delivery date.

Return Condition

To qualify for a return, every carton must be unopened, unused, undamaged, and in its original factory packaging. Cartons must be clean, dry, and suitable for resale. Opened cartons, loose pieces, cut or installed material, altered products, and cartons that are wet, torn, crushed, marked, or otherwise damaged are not eligible for return.

Proof of Purchase

A valid receipt, invoice, or other proof of purchase from The Flooring Company LLC is required. Returns must be completed within 30 days and are subject to inspection before approval.

How to Return Products

Returns are accepted in person at the stocking location identified on the customer’s receipt or invoice. Customers should call the applicable store before transporting material so the team can confirm the return location and arrange an inspection. Products that were originally delivered remain eligible under this policy, but the customer is responsible for transporting the return to the designated store.

Return Fees

There is no restocking fee for an eligible return made in person. The customer is responsible for all costs associated with transporting returned material to the designated store. Original delivery, installation, measurement, labor, and other service charges are not refundable.

Refunds

After the returned cartons are received, inspected, and approved, the refundable merchandise amount and applicable sales tax will be returned to the original payment method. We process approved refunds within 10 business days. The customer’s bank or card issuer may require additional time to post the credit.

Exchanges

We do not process direct product exchanges. A customer may return eligible material under this policy and place a separate order for another product, subject to current price and availability.

Questions or Return Authorization

Call the stocking location listed on your receipt before returning flooring: Livonia at 734-744-4112, Redford at 734-754-1999, or Lincoln Park at 313-767-2557. You may also email info@theflooringcompany.us.